Investigator Support Services Specialist I Position Available In Washington, Tennessee
Tallo's Job Summary: The Investigator Support Services Specialist I role in Johnson City, Tennessee, with LabConnect involves managing sample activities at their facility. Responsibilities include sample receipt, registration, accessioning, and preparing samples for shipment. This position requires a high school diploma, organizational skills, and customer service experience. Preferred candidates have related experience or training. The work hours are Tuesday - Saturday, 9:30am - 6:00pm, with overtime common. Physical demands include sitting at a desk, standing, moving around, and lifting up to 50 lbs. The position offers financial security, health benefits, PTO, and career growth opportunities within a collaborative team environment.
Job Description
Investigator Support Services Specialist I
Req #633
Johnson City, Johnson City, Tennessee, United States of America Job Description
Posted Tuesday, May 6, 2025 at 12:00 AM
Overview LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Job Summary:
The Investigator Support Services Specialist I is responsible for sample management activities for samples arriving at the LabConnect Johnson City facility. The ISS Specialist Tier I will perform tasks in support of receiving specimens for storage, onsite processing, or shipment to partner laboratories or other facilities. The ISS Specialist Tier I will work closely with the Sample Processing Services (SPS) and Biorepository Services (BRS) for sample handling. The ISS Specialist Tier I will also communicate with other departments such as Client Services, Sample Tracking Services, and Clinical Trial Materials (CTM) to ensure the timely and accurate handling of samples.
Essential Duties and Other Responsibilities:
Sample receipt and Breakdown of kits received
Requisition registration
Sample accessioning
Receive samples in from partner laboratories
Issue queries
Prepare samples for courier pick-up as a backup shipper
Prepare samples for shipment as a backup shipper
Document end of day checks and other checklists as required by assignment
Knowledge of Good Documentation Practice (GDP)
6 hours of continuing education per year
Basic Problem Resolution (transferring requisitions and relabeling samples)
Other duties as designated
Education/Experience:
High school diploma or general education degree (GED)
Must possess excellent organizational and interpersonal skills, be highly adaptive and customer service experience is required. Must have excellent organizational and interpersonal skills.
Preferred:
One to three months related experience and/or training; or equivalent combination of education and experience. Laboratory work experience preferred.
Job Hours and Physical Demands:
Tuesday – Saturday, 9:30am – 6:00pm
Overtime is common, as we work until the samples are all processed
Generally sitting a desk working on a computer, but may require the ability to stand and move around as well as lift up to 50 lbs
Exposure to dry ice and cold. Must handle biological samples
Read more below and get ready for your next great employment adventure! Some of the Perks our
LabConnectors Love:
Financial Security (base pay, 401k match and possible annual bonus eligibility)
Health Benefits beginning on date of hire
PTO plan plus 11 Paid Company Holidays and 1 day to Volunteer in your community
Short and Long-Term Disability, Life and AD&D
We celebrate our differences, which enrich our Culture
We are a growing and global team which Values People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities. We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world. It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
