Rigging Tech/Delivery Cap Position Available In Mecklenburg, North Carolina

Rigging Tech/Delivery Cap MarineMax – 3.4

Cornelius, NC Job Details Full-time Estimated:

$47.1K – $63.3K a year 13 hours ago Qualifications Mid-level Full Job Description

OVERVIEW

The Rigging Technician is responsible for the repairs and rigging of boats and trailers. A Successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving, and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.

KEY TASKS

Prepares boats for presentation and delivery to customer. Properly attach any components to boat and/or trailer that the manufacturer did not assemble. Examine boat/vessel and discuss nature and extent of repair or malfunction with the service advisor or customer. Assure that the boat and trailer are in safe and working order. Install optional equipment and electronics. Troubleshoot and verify working order of electronics system. Perform light duty tasks such as changing oil filters, general service and warranty repairs. Ensure all warranty work is completed according to manufactures and MarineMax guidelines. Complete repair work utilizing service scheduler and SSO’s within the established timeframe. Set up and participate in boat shows and other off-site promotional events. Perform all work in a safe and clean manner leaving boat in top condition. Maintain a professional and clean facility and showroom conducive to selling. Maintain MarineMax tools and equipment in good condition according to established guidelines. Enthusiastically embrace the MarineMax values Project a professional and knowledgeable image to all customers. Drives boat to and from various dealerships, and also delivers boat to customers as requested. Possess adequate product knowledge to answer customer questions. Properly explains features and demonstrate operation of boat in showroom or in water. Demonstrates additional boating merchandise, such as after market electronic communication and navigational equipment. Works with the Business Manager to establish date of delivery to customer and arranges for delivery of boat to the specified location Services boat with fuel and assists in casting off and tying up boat. Perform minor engine and systems repairs and adjustments as needed. Loads and unloads fishing, ski and propulsion equipment from boats. Assists in moving boats in and out of showroom. Conducts periodic training classes to help reinforce our customers boating passion Assists with set-up, organization and tear down of Boat Shows and Offsite Events. Shows product in the showroom, at off-site events, and demonstrates boats on the water. Professionally support customer events including Getaways Demonstrates advanced Seamanship skills Successfully complete all required training programs including MarineMax University Trains sales staff on boat handling and safety Inspect company owned vessels in water and keeps a log of hours and fuel levels Completes minor preventative maintenance on company owned boats on display in the water, including but not limited to cleaning of strainers, starting vessel and checking all systems, topping off water in batteries Assist service/customer with minor service issues to determine if operator error or product defect Other duties as assigned

KEY RESULT AREAS

Internal/External Customer satisfaction/FANS Timely and accurate completion of work Minimum number of comebacks Customer attention and absorption of orientation Customer letters of commendation Timeliness and effectiveness of problem resolution Timeliness and completeness of delivery Timeliness and accuracy of paperwork and other duties MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.