Operational Control Center Manager – DTN – 203 Position Available In Caddo, Louisiana

Operational Control Center Manager – DTN – 203
Full Time
On-Site
Shreveport, LA, USA
Posted 11 days ago Metro Aviation is seeking an Operational Control Center Manager in Shreveport, Louisiana at the Metro Aviation Headquarters Operational Control Center (OCC). Click Here To Learn More About Our Louisiana Locations!
Our mission is to provide the safest and highest quality traditional aircraft operations, completions, and maintenance so that we will:
Allow our customers to safely and effectively accomplish their mission profile,
Allow our employees to exercise their talents and maximize their potential, and
Ensure the financial stability of the corporation.
Our goal is to find qualified candidates who value our mission and contribute to our overall safety culture.
We invest in the well-being of our employees. The following FREE benefits are offered to all full-time employees: Family Health and Prescription Insurance, Family Dental Insurance, Family Vision Insurance, Life Insurance, Short-term Disability, and an Employee Assistance Program.
Job Objective
The Operational Control Center (OCC) Manager is responsible for the operational and administrative oversight of the Operational Control Center.
Essential Functions
Maintain qualification as an Operational Control Specialist (OCS) and perform all duties and responsibilities listed in the Metro Aviation, Inc. General Operations Manual
Comply with all directives and guidance of the Metro Aviation, Inc. General Operations Manual, Policy & Procedures, Company Bulletins, Federal Aviation Regulations and any other guidance/directives/regulations as applicable
Develop and maintain Operational Control Standard Operating Procedures in accordance with current FARs and Metro Aviation, Inc. direction
Lead the Continuous Quality Improvement (CQI) program by creating and presenting department reports as required
Develop and maintain OCC personnel work schedules
Oversee scheduling and administration of OCS training as applicable
Oversee scheduling and administration of training to outside personnel (partner Communication Centers)
Attend to customer concerns and requests that are within the OCC Manager’s scope of responsibility; Immediately escalate all other customer concerns or requests to Metro Aviation, Inc. Operations management
Assigned personnel responsibilities to include:
Supervision in the performance of their duties
Conduct performance reviews
Participate in corrective action in coordination with the Director of Part 135 Operations in accordance with all policies and procedures
Supervised Positions
Lead Operational Control Specialist
Operational Control Specialist
Customer Communications Center Compliance Manager
Knowledge, Skills, & Abilities (KSA)
Effective oral and written communication skills
Possess sound judgment and objectivity in decision-making
Ability to create an environment that demonstrates teamwork and professionalism with diverse personalities and professional backgrounds
Ability to maintain cooperative and harmonious relationships with internal and external customers
Demonstrated leadership qualities and strong initiative
Proficient in directing and guiding personnel
Basic proficiency with Microsoft Office and Google Suite products
Education & Experience
Bachelor’s degree in aviation management preferred but not required
At least two (2) years of experience during the last five years in any one or in any combination of the following areas:
In military operations as a pilot, flight navigator, or meteorologist
In air carrier operations as a pilot, flight engineer, certified aircraft dispatcher, or meteorologist
Aircraft operations as an air traffic controller or a flight service specialist
Prior experience in airplane and helicopter air ambulance operations as a pilot
Physical Demands
Prolonged periods sitting at a desk and working on a computer
Work Environment
Temperature controlled office
Darkened control center with multiple computer and television screens
Work Status, Schedule, & Travel
Full Time
260 work days/2,080 hours per year to include:
4 on /3 off
10-hour shifts
Workover available when necessary
Occasional travel
•Metro Aviation, Inc. does not have a Visa Sponsorship program at this time•
Metro Aviation, Inc. is committed to employees, customers, and the community to promote diversity and inclusion by developing policies, programs, and procedures that foster a work environment where differences are respected and employees are treated fairly.
Metro Aviation, Inc. prohibits discrimination or harassment of any kind and ensures Equal Employment Opportunity (EEO) to all aspects of the relationship between Metro Aviation, Inc. and its employees, including recruitment, employment, promotion, transfer, training, working conditions, wages and salary administration, employee benefits, and application of policies.