Valet – Cloister (Full-Time) Position Available In Glynn, Georgia

Basic Job Function:

Welcoming guests and members to the establishment, offer to park and retrieve their car, offer information about check-in, open and closing car doors and hotel entrance doors. Provide excellent customer service, and efficiently and carefully parking guest(s) vehicles in designated locations. Our Valet’s are the first and last point of contact for guests and members and should promote the Sea Island legacy of warm genuine hospitality. Uphold and ensure compliance with all company and departmental policies and procedures.

Use of company vehicle:

Designated to drive a company vehicle –

Class B Minimum Requirements:

• One (1) year previous hotel valet experience preferred
• Excellent communication skills, both written and verbal
• Valid Georgia Driver’s License
• Company policy requires that one must be 21 years of age or older to drive a company vehicle and pass a yearly Motor Vehicle Report (MVR) review
• Must possess or obtain Defensive Driving certification within a three (3)-months period from hire date as a condition of continued employment
• Ability to drive a manual/standard transmission vehicle
• Must be able to drive vehicles of all sizes
• Knowledge of the local area preferred
• Ability to react quickly to traffic patterns and guest flow
• Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
• Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
• Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed and in compliance with company

Dress Code Policy Tasks/Responsibilities:

• Greet guests, members, shuttles and transportation vehicles at entrance
• Assist guests and members with articles in vicinity of the entrance
• Offer to park vehicles for all guests and members arriving at the entrance of the hotel
• Park and retrieve vehicles for guests and members in a prompt, yet safe manner
• Return to the valet station as quickly as possible, ensuring that guests and members will not have to wait for service
• Follow operating procedures for tagging keys and securing vehicles
• Assist the doorperson when not parking cars
• Assist in policing the area for trash and keeping the front area clean and presentable
• Promote all hotel functions and facilities
• Provide directions and information to guests
• Follow all instructions pertaining to the Bell Service operation assigned by the Supervisor
• Learn the names and personally recognize our regular Guests and Members
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
• Maintains cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality/timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attends all scheduled employee meetings and brings suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 50 lbs repeatedly throughout a shift
• Ability to read, write and communicate effectively in English, both written and verbal
• May be exposed to mechanical, electrical, chemical and fume hazards
• Maintain compliance with Company Resort Professional Image Policy