Service Guest Relations Representative – Johnson Lexus of Durham Position Available In Durham, North Carolina

Service Guest Relations Representative – Johnson Lexus of Durham Johnson Automotive – 3.1

Durham, NC Job Details Full-time Estimated:

$31.4K – $37.7K a year 15 hours ago Benefits Health savings account AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Pet insurance Qualifications Communication skills Entry level Full Job Description Due to remarkable growth, Johnson Lexus of Durham has the exciting opportunity to expand its team of Full-Time, Service Guest Relations Representative . We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest! . Johnson Lexus of Durham is a member of Johnson Automotive , one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences. The Guest Relations Representative will deliver and foster a premier level of service for our clients and dealerships based on trust and respect, and by developing and maintaining strong professional relationships. The position is the single point of contact for our clients to address service inquiries and concerns. .

Essential Responsibilities:

Act as a liaison between the Guest and Service Consultant if and when necessary; Direct guests to appropriate service personnel as needed; Work with sales and service clients as a brand ambassador to exceed client and dealer expectations in all deliverables; Utilize shuttle vehicle to transport guests to various locations as requested; Keep abreast of dealership information so that guest questions can be answered; Promote smooth, efficient traffic flow in the Service Breezeway and on the dealership lot; Ensure guests are familiar with dealership amenities; Assists in resolving quest complaints, and coordinates management assistance when necessary; Assist the Service Department with other duties and tasks as assigned by management; Greet guests entering the Service Department.

Job Requirements:

Professional appearance and strong written and verbal communication skills; Possess outgoing personality; Have the ability to work both independently and as part of a team; Must be able to multi-task in a fast paced environment; Must be able to meet company’s employment requirements; Flexible work schedule, including the ability to work on Saturday and Sunday; All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports .

Benefits:

Your elected health and ancillary benefits begin on the first day of the month following 60 days of employment.

Choices:

Medical Insurance Dental Insurance Vision Insurance Basic Life (employer paid), Voluntary Life, and AD&D Insurance Long-Term Disability Short-Term Disability Accident Insurance Cancer Insurance Critical Illness Insurance FSA and HSA options EAP (Employee Assistance Program) Pet Insurance WillPrep Services TravelAid (Assistance Services Program) PTO/ Holiday after 90 days (PTO usable after 6 months) 401(k) with match after 6 months Johnson Automotive is an Equal Opportunity Employer.