Find & Apply For Customer Service Manager Jobs in Rockwall, Texas

ABOUT RAPIER RAPIER

is a Rockwall-based commercial and industrial contractor delivering electrical construction, service, controls and maintenance across Dallas-Fort Worth, and is growing into a full MEP contractor with mechanical and plumbing services. We hire people of good character and integrity, and we run the business on three pillars: Risk Mitigation (safety, legal, financial), High Team Member Satisfaction, and High Customer Satisfaction.

THE ROLE

The Electrical Service Account Manager (ESAM) is a subject matter expert who owns a book of commercial and industrial service customers. You are the customer's single point of contact at

RAPIER:

you build the relationship, walk the site, scope and quote the work, hand service requests to our Service Department, and make sure the customer gets concierge-level follow-through. You grow each account by bringing the full range of RAPIER services — electrical, mechanical and plumbing — where it makes sense for the customer. This is a salaried role with a commission plan tied to revenue targets.

WHAT YOU'LL DO

Account management: Own a portfolio of service accounts. Hold regular check-ins and site walks, know each facility's needs, and keep account plans current in our CRM (Pipedrive).

Concierge service:

Be the customer's go-to. Respond fast, keep them informed from request to invoice, and resolve issues before they become complaints. Estimating & quoting: Scope service work and small projects, build accurate T&M and fixed-price proposals (Bluebeam takeoffs, labor units, material pricing), and route larger projects to our Estimating Department.

Service requests:

Capture customer service requests with complete scope, site access and billing details, and relay them to the Service Department for job setup and dispatch.

Billing approval:

Review closed service tickets from the Service Manager and approve them for billing, making sure the invoice matches the work and the customer's expectations.

Grow the account:

Identify and sell additional RAPIER services — electrical maintenance programs, controls, mechanical, plumbing — and bring in new accounts. Pipeline & forecasting: Keep an accurate pipeline, forecast monthly revenue, and report weekly on quotes, wins and account health. Safety & risk: Identify site hazards, scope exclusions and contract risks before a quote goes out. Never sell work we can't do safely or profitably.

WHAT YOU BRING

(REQUIRED) 5+ years in commercial/industrial electrical work — field, service, estimating or project management. 3+ years in account management, service sales or estimating for an electrical or MEP contractor. Ability to walk a site, scope electrical work, and build accurate quotes. Strong relationship-building, written and verbal communication skills. CRM discipline (Pipedrive or similar) and proficiency in Microsoft 365. OSHA 10 (OSHA 30 within 12 months of hire). Valid Texas driver's license and insurable driving record; ability to pass a drug screen and background check.

NICE TO HAVE TDLR

Journeyman or Master Electrician license. Existing DFW commercial, industrial, healthcare or mission-critical customer relationships. Working knowledge of HVAC/mechanical or plumbing service. Experience with Knowify, Bluebeam, or a field service platform. Bilingual English/Spanish.

WHAT WE OFFER

Base salary $85,000-$110,000 (DOE) plus uncapped commission. Target total cash $130,000-$170,000. Company vehicle, fuel card, phone, laptop and tablet. Benefits package (details provided at offer). A growing service portfolio to sell — electrical, mechanical and plumbing — backed by an in-house Service Department and Estimating team.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Split between the Rockwall office and customer sites across DFW. Must be able to wear required PPE and safely walk active commercial/industrial sites, including ladders, stairs and uneven surfaces. Occasional after-hours availability for key customer emergencies.

Pay:

$85,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

commercial/industrial work: 5 years (Required)

License/Certification:

TDLR Electrical Journeyman or Masters License (Required)

Work Location:

In person