Find & Apply For Computer Support Specialist Jobs in Ossining, New York

Desktop Team Supervisor Ossining, NY, US

• Posted 5 days ago

• Updated 5 hours ago Full Time On-site USD $70,000.00 - 81,900.00 per year Robert Half Fitment Dice Job Match Score™ 🔢 Crunching numbers... Job Details Skills Microsoft Technologies Collaboration Computer Hardware OS X Coaching Mentorship Technical Support Network Virtual Private Network Malware Analysis Recovery Encryption Inventory Leadership Information Technology CompTIA A+ Help Desk Remote Support Supervision Team Leadership Microsoft Windows Microsoft Office Active Directory Microsoft Microsoft Azure Service Desk Management IT Service Management Training And Development Finance Accounting Marketing Legal Customer Support Online Training Artificial Intelligence Insurance .NET Privacy Microsoft Technologies Collaboration Computer Hardware OS X Coaching Mentorship Technical Support Network Virtual Private Network Malware Analysis Recovery Encryption Inventory Leadership Information Technology CompTIA A+ Help Desk Remote Support Supervision Team Leadership Microsoft Windows Microsoft Office Active Directory Microsoft Microsoft Azure Service Desk Management IT Service Management Training And Development Finance Accounting Marketing Legal Customer Support Online Training Artificial Intelligence Insurance .NET Privacy Summary Description We are looking for an experienced Desktop Team Supervisor to lead daily support operations and provide advanced technical guidance for end users in Ossining, New York. This role combines hands-on troubleshooting with team leadership, ensuring reliable desktop services across office and remote environments. The ideal candidate brings strong experience with Microsoft technologies, endpoint management, and service desk coordination while fostering the growth of support staff.

Responsibilities:

Lead the desktop support team by assigning work, guiding technicians through complex issues, and promoting consistent service standards. Act as the senior escalation resource for unresolved hardware, software, access, and connectivity problems affecting onsite and remote users. Oversee support for Windows and macOS devices, helping team members strengthen their technical capabilities through coaching and mentorship. Manage desktop-related initiatives and coordinate tasks within the team's area of responsibility to ensure timely completion. Deliver user support for computers, applications, and peripherals across office locations, remote sites, and home-based work settings. Administer and support core technologies such as Microsoft 365, Intune, Active Directory, Entra ID, Azure, and network access tools including VPN connectivity. Investigate and resolve endpoint and application issues, including malware concerns, disk-related failures, file recovery needs, and encryption-related problems. Maintain accurate ticket and incident records, document resolutions clearly, and ensure security-related issues are tracked and addressed appropriately. Coordinate with infrastructure, security, development, and external technology partners to resolve issues and improve support operations. Monitor equipment assignment records in the inventory system and provide clear status updates, recurring issue trends, and resolution information to leadership. Requirements Associate's degree in Information Technology, or a comparable combination of education and relevant work experience. CompTIA A+ certification is required. At least five years of hands-on help desk or desktop support experience. Minimum of two years in a supervisory or team leadership capacity. Strong working knowledge of Windows and Apple desktop environments. Proven experience supporting Microsoft 365, Microsoft Intune, Active Directory, Microsoft Entra ID, and Azure. Familiarity with service desk processes, ticket management, and ITSM practices. Ability to evaluate staff performance, support employee development, and communicate effectively across technical teams. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

rhalfint

Position Id:

00700-0013500061 Posted 5 days ago Company Info About Robert Half As the world's first and largest specialized talent solutions and business consulting firm, our mission is to positively change people's lives. As a Robert Half employee you'll have opportunities to advance your career while helping candidates and businesses find the jobs and talent they need to succeed. Robert Half is America's top staffing agency, dedicated to helping talented people like you find rewarding temporary and full-time jobs with today's leading companies. Our staffing experts work closely with local hiring managers and use AI-powered matching technology to find opportunities that match your skills and professional goals. With decades of experience in placing accounting, finance, administrative, technology, creative, marketing and legal professionals, we'll help ensure your next career move is a successful one.