Find & Apply For Receptionist Jobs in Fort Washington, Maryland

Front Desk Associate The LDM Group - 5.0 National Harbor, MD Job Details Full-time From $18 an hour 15 hours ago Benefits Health savings account Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Professional development assistance Life insurance Referral program Qualifications Customer communication Receptionist experience within education industry Administrative experience High school diploma or GED Calendar management Desktop applications Productivity software Associate's degree Full Job Description Company Overview The LDM Group LLC is a trusted Federal Government contractor specializing in Human Administrative, Capital Management, and Project Management solutions. Our dedicated team of experts brings over 30 years of experience supporting complex federal missions with a focus on quality, responsiveness, and operational excellence. Position Summary The Front Desk Associate is the first point of contact for American Job Center customers and visitors. The position provides professional reception, check in support, service information, customer flow assistance, and direction to the appropriate partner or resource. Essential Duties Greet and welcome customers and visitors promptly, professionally, and respectfully. Support sign in, check in, intake, and basic customer flow procedures. Determine the general purpose of a customer's visit and direct the customer appropriately. Provide accurate information about center services, hours, workshops, events, and next steps. Respond to telephone, email, and in person inquiries. Maintain front desk schedules, calendars, signage, service directories, and customer materials. Support the Virtual Greeter kiosk and approved visitor management systems. Monitor lobby and waiting areas and obtain additional assistance when required. Follow confidentiality, safety, accessibility, escalation, and emergency procedures. Support opening, closing, key control, and facility readiness activities when assigned. Document customer flow issues, complaints, and referrals as required. Maintain reliable attendance and continuous coverage during assigned operating hours. Minimum Qualifications High school diploma or equivalent required; associate degree or relevant coursework preferred. At least two years of experience in front desk operations, customer service, administrative support, call center support, workforce services, or public facing services preferred. Basic proficiency with computers, email, calendars, office equipment, kiosks, and standard office applications. Ability to communicate clearly using plain language and work respectfully with diverse customers. Ability to remain calm, courteous, and organized in a high traffic environment. Join our team of administrative professionals to deliver operational excellence to our customers.

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person