Find & Apply For Customer Service Manager Jobs in Utica, Michigan

Job Overview Strategic Wealth Advisors Group is seeking a personable, organized, and proactive professional to own the client experience from the first phone call or seminar registration through appointment scheduling, office visits, and ongoing follow-up. This is one integrated role combining front-desk hospitality, client and prospect coordination, scheduling, and administrative support. You will be the welcoming face of our office and the person who keeps these connected activities moving accurately and on time. The ideal candidate enjoys interacting with people, takes pride in details, and follows through without needing routine reminders. This is a hands-on position, with primary front-desk coverage as an essential, ongoing responsibility.

Salary Range:

$48,000.00 - $52,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Parental Leave Career Growth Opportunities Retirement Plan Mon-Fri Schedule Requirements Experience in client service, reception, scheduling, or administrative coordination; financial services experience is preferred. Strong organizational skills and the ability to manage competing priorities while remaining welcoming and responsive. Professional phone etiquette and clear written and verbal communication. Comfort working with CRM systems, calendars, email, and standard office software. Attention to detail, discretion, and respect for confidential information. A dependable, collaborative approach and willingness to take initiative. The ability to shift smoothly between client interactions and detailed administrative work.

Responsibilities Front Office & Client Experience:

Welcome clients, prospects, and guests; notify the appropriate team member of their arrival. Answer incoming calls professionally, assist with general inquiries, and route requests and messages accurately. Keep the reception area, meeting rooms, and client-facing spaces welcoming, organized, and stocked. Prepare refreshments, meeting packets, folders, and other materials before appointments. Coordinate front-desk backup when needed.

Scheduling & Client Communication:

Schedule client and prospect meetings and maintain accurate advisor calendars. Confirm appointments and provide meeting preparation instructions, office directions, or virtual meeting links. Address scheduling changes, cancellations, and conflicts promptly. Monitor assigned communication channels and respond to or route requests appropriately. Track outstanding items and follow through until the next step is completed or assigned. Seminar, Workshop & Prospect Coordination Manage registrations and maintain accurate attendee information. Confirm attendance, gather relevant event details, and send reminders. Prepare attendee lists, forms, folders, supplies, and event materials. Review seminar responses and route interested prospects to designated team members for exploratory calls. Coordinate subsequent appointments and complete assigned follow-up by phone, text, and email. Support seminar and workshop preparation and execution as assigned.

CRM &Operational Support:

Maintain timely, accurate CRM records of communications, appointments, and follow-up activity. Keep prospect records current with a clear status, responsible team member, and next action. Receive and distribute mail, scan and route documents, and maintain office supplies. Coordinate assigned client recognition activities, birthday videos, and the firm's 100-day client process. Provide regular updates on outstanding follow-ups, upcoming events, and items requiring attention. Identify practical ways to improve the client experience and office efficiency. About Us Strategic Wealth Advisors Group is a premier financial planning and insurance organization dedicated to empowering families and businesses through comprehensive wealth strategies. We bridge the gap between complex financial insurance products and personalized client success, ensuring security and prosperity for every generation we serve. We pride ourselves on a professional yet deeply welcoming culture that prioritizes integrity, excellence, and long-term mentorship. By joining our esteemed team, you will enjoy: A supportive environment rooted in ethical excellence and professional development. Direct access to expert-led training and industry-leading insurance resources. Meaningful work that fosters genuine, lasting relationships with our diverse client base. If you are a dedicated professional looking to build a career defined by purpose and financial impact, Strategic Wealth Advisors Group offers the ideal platform to help you succeed.