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Administrative
Office Manager
Hamburg, NY

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Holiday Inn Express Hamburg, NY

Front Office Supervisor

Job Description

Job Summary We are seeking an energetic, reliable and highly organized Front Office Supervisor to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will serve as the first point of contact for visitors, guests, and staff, ensuring a welcoming environment while managing administrative tasks efficiently. Your proactive approach will help streamline office processes, enhance customer service, and maintain a smooth daily workflow. This position offers an exciting opportunity to showcase your office and people management expertise and exceptional communication skills in a dynamic setting. Responsibilities Greet visitors and clients warmly, providing excellent customer service and ensuring a positive first impression Manage multi-line phone systems, directing calls accurately and professionally using proper phone etiquette Oversee front office operations Handle clerical duties such as data entry, filing, proofreading, and maintaining organized records Utilize office management software including Microsoft Office Suite. Maintain a tidy and professional reception area while ensuring all office supplies are stocked and equipment is functioning properly Arrange coverage or cover Front Desk call offs and schedule gaps. Assist the General Manager with administrative tasks Qualifications Proven experience in office management or administrative roles with strong clerical skills Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace, and data entry tools Exceptional organizational skills with the ability to multitask efficiently in a fast-paced environment Strong customer service orientation with excellent phone etiquette and interpersonal skills Bilingual abilities are a plus to effectively communicate with diverse clients and team members Join us to be part of a vibrant team where your organizational talents and proactive attitude will make a real difference. We value dedicated professionals who thrive on delivering outstanding support while fostering a welcoming atmosphere for everyone who walks through our doors.
Pay:
From $18.00 per hour
Benefits:
Employee discount Paid time off
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Dental Insurance
  • Discounts/Reimbursements