Find & Apply For Customer Service Representative Jobs in Fenway–Kenmore, Massachusetts

Under the direct supervision of the Associate Director of Admissions Services, the Admissions Services Representative is part of a team responsible for representing the front line for Admissions communications via email and phone calls. The Admissions Services Representative will typically answer a high-volume number of calls and emails throughout the day. These calls and emails range from general inquiries about Berklee, to detailed questions about the application process, including how/where to submit application materials. Some outgoing calls to applicants will be required to support the college's recruitment efforts. A strong understanding of Admissions policies, deadlines and procedures is required, in addition to knowledge about Berklee's academic offerings Capabilities required include: 1) Organizational Skills - ability to complete multiple tasks while maintaining quality and attention to detail 2) Communication Skills - Ability to communicate in a clear and professional manner; ability to work well with others in a close working environment and assist faculty/staff with material requests. Excellent phone demeanor. 3) Understanding of the college's policies, deadlines and related Admissions information.

Pay Rate:

$20/hour This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at

Berklee :

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

•Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.

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Employee Type:

Temporary (Fixed Term)