Find & Apply For Customer Service Manager Jobs in Citrus Heights, California

Assistant Manager - Customer Service Judi's Cleaners Inc. Citrus Heights, CA Job Details Full-time From $25 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Retirement plan Qualifications Spanish Customer communication Assistant manager experience Team development Attention to detail Time management Full Job Description Assistant Manager - Customer Service About the Role Judi's Cleaners, a division of Pink Dot Companies, is looking for an experienced, hands-on Assistant Manager - Customer Service and help lead our daily customer service operations. This is a working management position for someone who is organized, accountable, comfortable managing people, and able to keep a busy operation moving. The Assistant Manager will directly supervise approximately 10 team members within customer service and will work closely with the General Manager, the direct supervisor for this position. The ideal candidate is a strong problem-solver who can manage workflow, people, customer issues, and technology while maintaining high standards for quality, reliability, and courtesy. Key Responsibilities Production & Operations Oversee quality-control, pickup and delivery, pricing, Point-of-Sale, scheduling, and organization of customer orders. Team Leadership Directly supervise approximately ~10 customer service employees. Assign daily responsibilities and monitor employee performance. Train and coach team members on procedures, quality standards, customer service, and workflow. Hold employees accountable for attendance, productivity, accuracy, and following company procedures. Help resolve employee and operational issues promptly and professionally. Lead by example and maintain a positive, productive work environment. Customer Service Assist with escalated customer concerns and help resolve issues appropriately. Monitor customer orders and identify issues that could affect turnaround time or customer satisfaction. Coordinate between Customer Service and Production Team to ensure orders are handled correctly. CRM & Technology Use Judi's Cleaners' CRM order-management systems to monitor orders, customer information, workflow, and production status. Troubleshoot basic system or workflow issues and communicate larger issues when additional support is needed. Place a high priority on data accuracy Qualifications 2+ years of management or supervisory experience. Demonstrated experience managing and motivating a team. Strong organizational and time-management skills. Comfortable working in a fast-paced, high-volume environment. Strong problem-solving and decision-making abilities. Able to manage multiple priorities while maintaining attention to detail. Comfortable using computers, CRM/order-management systems, and other business software. Strong communication and customer service skills. Able to work hands-on with the team and step in wherever needed. Reliable, professional, and able to hold team members accountable. Spanish-speaking ability is preferred. Schedule 5 days per week, availability Monday through Saturday Schedule may vary depending on production volume and operational needs.

Compensation Starting pay:

$25.00/hour Increases to $30.00/hour after successful completion of the 90-day training period Full-time position, 40 hours What We're Looking For We are looking for someone who can support the general manager and take ownership of the day-to-day operation, keep production moving, support the customer service team, and effectively manage people. If you are an experienced supervisor who enjoys working with people, solving problems, improving workflow, and keeping a busy operation organized, we would like to hear from you.

Pay:

From $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person